The service is now available and will allow the company to interact with its customers in a more direct and close way.
Audax Energía, which already has more than 10 means of contact: toll-free telephone, email, chat and social networks, expands its customer service channels with the incorporation of WhatsApps Business. It is a very useful tool that will allow customers to contact you through one of the most used applications currently.
WhatsApp is the application most used by Spaniards to communicate across all age groups and occupies the top positions in the download rankings. A large part of mobile users use this application daily, which continues to grow thanks to its multiple advantages and ease of use. At Audax, customer service is a priority; we have our own internal quality department that is constantly training to offer the best solutions to customer queries. With the incorporation of Audax WhatsApp we are able to be closer to the client, give faster responses by speaking their language and adapting to current communication habits.
By phone number 626096756 The client can contact Audax WhatsApp from Monday to Friday from 9:00 a.m. to 5:30 p.m. The mechanics are the same as with any other contact, the client will only have to save the number in their contacts and send the query through their usual WhatsApp application. This is a personal service in which no robots or chatbots are involved, but only people who will assist you and which aims to offer personalized responses according to the needs of each client.
Audax also has its own native application “Audax Clients” that allows you to access the client area in an easy and intuitive way, consult invoices, download them, send them by email, WhatsApp or save them. The Audax Clients app, available for iOS and Android, also allows you to create queries, is programmed to send notifications and allows the client to quickly access their invoices and documents 24 hours a day.