WhatsApp privacy and use policy

WhatsApp privacy and use policy
“In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data, Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights and other regulations currently in force regarding data protection, AUDAX RENOVABLES SA (hereinafter, AUDAX) informs the user that through the acceptance of these Conditions, the Client (user) accepts WhatsApp as a communication channel for all services linked to the same owner and declares under his responsibility that he is the owner of the supply for which he requests information and procedures through WhatsApp. If you are not the owner of the supply, prior to resolving any query or beginning the pertinent procedures, the user must submit the corresponding authorization according to the standard AUDAX model, which will be provided upon request, along with a copy of your ID. and the DNI of the owner of the supply. Likewise, the Client (user) expressly declares and under his/her responsibility that the personal data reported is correct and truthful. Communication through WhatsApp with AUDAX will only be made in writing, making calls through this application is not permitted, nor to the AUDAX telephone number provided for its use.

AUDAX is especially aware of the protection of personal data of Users of WhatsApp services. Through this Privacy Policy, it informs users of the telephone numbers provided to interact through the application, WhatsApp, of the processing and uses to which the personal data collected in the application is subjected, so that decide, freely and voluntarily, whether they wish to provide the requested information.

AUDAX reserves the right to modify this Policy in order to adapt it to legislative developments, jurisprudential criteria, sector practices, or interests of AUDAX. Any modification to it will be announced in advance, so that you have perfect knowledge of its content. Likewise, the user is reminded that WhatsApp is a means of communication that requires, for its use, acceptance of the Conditions of use, terms and conditions of privacy. The moment the user downloads the application on their mobile devices, they accept the terms, conditions and privacy policy of WhatsApp From these conditions it follows that WhatsApp
You have control over the use made through the application at all times.


We inform you that the person responsible for processing personal data is:
Audax Renovables, SA
Calle de la Electrónica, nº 19, floor 7, door C, 08915 Badalona (Barcelona)
Registered in the Mercantile Registry of Barcelona, volume 33107, folio 61, page B-222861
Tel: + 34 93 240 53 06 E-mail:

The purpose of making communications through WhatsApp is none other than to speed up the
management of the contracted services and for which your express consent is requested.
Therefore, having this communication channel of a complementary nature, AUDAX may cancel it at any time, generally with respect to all its clients or individually for a client if said client has made inappropriate use of it.
In any case, inappropriate use of the communication channel will be understood as any use that is not intended to process or resolve requests or incidents regarding AUDAX services. Mass sending of messages will also be considered inappropriate.
The Client will under no circumstances be obliged to use this communication channel in their relations with AUDAX, and may, if they consider it appropriate, block their communications through this channel with AUDAX. The Customer will always have the Customer Service by telephone at 900 82 80 06 at their disposal to resolve all their doubts, incidents or complaints.

The personal data collected through the WhatsApp application will not be transferred or communicated to third parties, except in the cases necessary for the development, control and fulfillment of the expressed purposes/s, in the cases provided for by Law, as well as in specific cases, of which the user is expressly informed.

In order for the data in our files, computerized and/or on paper, to always correspond to reality, we will try to keep them updated. So, for these purposes, the user must make the changes, directly, when enabled or by communicating, by reliable means, to the corresponding area or department of AUDAX (Customer Service).

AUDAX has adopted the technical and organizational measures in its information system
legally required, in order to guarantee the security and confidentiality of the data
stored, thus avoiding, to the extent possible, their alteration, loss, treatment or unauthorized access.

In any case, you may exercise the rights of access, rectification, deletion, limitation,
portability and, where applicable, opposition to its processing:

a) either by request accompanied by a photocopy of your ID, sent to the following postal address: C/ Electrónica 19, 08915 – Badalona (Barcelona).
b) either by sending an e-mail to the following email address:

AUDAX reserves the right to modify the privacy policy and legal notice. The use
"continued use of the website and the services offered therein from the moment in which any change has been introduced entails acceptance of the modifications by the user."

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