Privacy Policy

In AUDAX RENOVABLES, SA (hereinafter, “AUDAX”We are concerned about the personal data of our customers and users, and therefore one of our missions is to ensure that its processing is carried out lawfully, securely, and transparently. To this end, it is essential that we keep you permanently informed about the uses and processing we carry out in our relationships and interactions, as well as how you can exercise the rights and freedoms granted to you by current legislation.

Accessing, browsing and/or contracting the products and services offered through this platform:   https://www.audaxrenovables.es/es/ (then, the “Website”), attributes the status of user (hereinafter, the “User”) of the same and implies acceptance of the terms and conditions set forth in this policy (hereinafter, the “Privacy Policy”).

However, we ask that you carefully read this Privacy Policy to understand in detail how AUDAX will process your personal data.

2.1. Origin of personal data:

AUDAX collects and processes personal information that may come from various sources. Generally, the personal data that AUDAX will process from Users through the Website will come from the following sources:

• Data provided directly by the User (e.g. name and surname, NIF, telephone, e-mail, IBAN, etc.).
• Data observed as a result of the development and processing of the contractual relationship (e.g. products contracted, consumption, etc.).
• Data from third parties (e.g., credit reporting agencies, etc.)

2.2. Categories of personal data processed:

AUDAX will process the following types of User data, although their extent and limitation will depend on the specific purposes for which they are intended:

• Identification and contact informationName and surname, telephone, email address, supply point address, NIF, etc.
• Economic and financial data: Bank account number for direct debit, information on solvency, contracts, etc.
• Personal characteristics dataDate of birth, family situation, etc.
• Details of products and services contractedTypes of products and services purchased, power, historical consumption, etc.
• Others: Tariff, CUPS, power, etc.

AUDAX will retain your personal data in accordance with legally established timeframes. If there is no legal retention period, we will not store your information for longer than necessary to fulfill the specific purpose indicated above.

In turn, the processing that was based on the consent or legitimate interest of AUDAX will be kept until the moment in which its revocation occurs, or until you exercise your right of deletion or objection to receiving commercial communications.

Should such circumstances arise, AUDAX will keep your data duly blocked for the time necessary to comply with our legal obligations according to the applicable statutes of limitations. Once these periods have elapsed, your data will be permanently destroyed and deleted.

In accordance with the details in this Privacy Policy, your personal data may be communicated or accessed by the following third-party recipients:  

• Energy Distribution Companies, in order to manage access to the network for supplies or services contracted through the Website.
• AUDAX Group Companies, for internal administrative and management purposes of the Group, based on our legitimate interest and in accordance with applicable regulations.
• Service providers. Similarly, AUDAX may use other providers to whom it has entrusted the provision of certain services, such as, for example, qualified providers of electronic trust and digital signature services, marketing and commercial information agencies, debt collection agencies, or technology service providers, among others. In any case, these third parties will have limited access to your personal data, which they will access with the necessary safeguards and solely for the performance of the delegated tasks. They are obligated not to disclose the information or use it for purposes other than those strictly related to the services entrusted to them through the appropriate data processing agreements.
• Credit information systems. In the event of non-payment or breach of monetary obligations, AUDAX may communicate your personal data to credit information systems and to the managing entities of the asset solvency files, in accordance with the provisions of the applicable regulations.
• Banks and financial institutions, with the aim of managing the collection or payment of the contracted services.
• Judicial and administrative authorities and State Security Forces and Corps. Finally, AUDAX may disclose your personal data when required by law, at the request of competent police and/or public authorities, due to the existence of a judicial procedure or the investigation of any type of suspicious or criminal activity.

With regard to certain services, we may need to transfer your personal data to providers located outside the European Economic Area (EEA) (European Union countries plus Liechtenstein, Iceland, and Norway). These transfers may occur if any of the servers hosting certain information are located in one of these non-EEA countries.

In the event that AUDAX needs to transfer data to entities located in these countries, we will ensure beforehand that your information is preserved appropriately, applying the level of protection required in accordance with our local data protection legislation and only transferring personal data in accordance with the standard contractual clauses approved by the European Commission or the appropriate safeguards provided by EU privacy regulations.

AUDAX will adopt the necessary technical and organizational measures to guarantee the confidentiality, integrity, and security of Users' personal data, as well as to prevent its loss, alteration, unauthorized processing, or access, taking into account the state of the art, the nature of the data processed, and the risks to which it is exposed. Furthermore, AUDAX periodically checks its systems to detect potential vulnerabilities and attacks.

However, Users are aware that internet security is not impenetrable and that there is no guarantee that personal data cannot be accessed, disclosed, altered or destroyed if a breach occurs that affects any of the security measures implemented.

As a User and data subject, you have the following rights, which you may exercise at any time, freely and without charge:

These rights may be exercised directly by the data subject or through a legal or voluntary representative, by submitting a written request specifying the rights you wish to exercise, which you must send to AUDAX through any of the following means:

Email: dpo@audaxrenewables.com

Postal address: C/De l'Electrònica nº19, 2-C de 08915 Badalona (Barcelona).

If necessary, and when there are reasonable doubts about the identity of the individual making the request, AUDAX may request the User to provide their national identity document number or a copy of their passport, passport, or any other document considered valid for verifying their identity. Likewise, if you are exercising your rights on behalf of another interested party or data subject, and as their authorized representative, you must prove your identity as their representative and provide the document that certifies said authorization.

We will consider all requests and respond to them within the legally established deadlines, although, in any case, you can file a complaint with the Spanish Data Protection Agency (www.aepd.es), when you consider that your rights recognized by current legislation have been violated.

AUDAX informs you that the personal data collected through the forms included on this Website are, in general and unless otherwise specified in the required field, mandatory for the fulfillment of the purposes described, so that, in the event of refusal or the existence of errors in its provision, it will be impossible for us to adequately offer you the requested products and services.

However, the above will not affect in any way access to the freely viewable content offered through the Website.

By accepting this Privacy Policy, you agree not to provide personal data of third parties without their prior and appropriate consent, and to inform them of the information contained in this Privacy Policy, holding AUDAX harmless from any liability that may arise in this regard. AUDAX also reserves the right to carry out any checks it deems necessary to verify compliance with these terms, taking the appropriate due diligence measures in accordance with data protection regulations.

AUDAX reserves the right to modify this Privacy Policy in order to adapt it to the reality of the reported processing, to the organizational and/or security changes that may occur, as well as to any new legislation, regulations or instructions issued by the supervisory authorities that may be applicable.

Once the relevant changes have been introduced, it will be understood that the User accepts the modifications established in the Privacy Policy if they continue to access and/or make use of the services offered through the Website. 

For any questions or queries regarding the processing of your data or the provisions of this Privacy Policy, please remember that you can contact the AUDAX Data Protection Officer by email at the following address: dpo@audaxrenewables.com